Who we are
Our website address is: https://dubaismartfix.com
We are a professional maintenance and repair service provider based in Dubai, UAE, committed to providing top-quality services while respecting and protecting your privacy.
Media
If you upload images to the website (for example, photos of items that need repair), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. We ensure that any media uploaded for repair inquiries is kept strictly confidential.
Cookies
If you leave a comment or fill out a form on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another inquiry. These cookies will last for one year.
If you visit our login or booking page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Third-Party Links & Embedded Content
Pages on the Dubai Smart Fix website may include embedded content (such as location maps, instructional videos, or images). Embedded content from other websites behaves exactly as if the visitor has visited the other website.
These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. Please note that we do not control these third-party websites and are not responsible for their privacy practices.
Data Sharing & Protection
We value your privacy and do not sell your personal data to anyone. Your personal information (such as your name, address, and phone number) is only shared with our trusted technicians and staff strictly for the purpose of completing your requested maintenance or repair services.
For security purposes on our website, if you request a password reset, your IP address will be included in the reset email.
Data Retention (How Long We Keep Your Information)
When you book a service, contact us, or leave a review, that data is retained securely in our system. This helps us maintain a service history for your property and provide faster, better support for your future repair needs.
For users that register an account on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information to assist you with your bookings.
Your Privacy Rights & Control
If you have an account on this site, or have previously booked our services, you have full control over your data. You can request to receive an exported file of the personal data we hold about you.
You can also request that we erase any personal data we have collected. However, please note that this does not include any data we are legally obliged to keep for administrative, invoicing, legal, or security purposes.
Data Processing & Security Checks
To maintain the highest level of security and protect our platform from malicious activity, inquiries submitted through our contact or booking forms may be checked through an automated spam detection service. All your service data is securely processed and managed locally by the Dubai Smart Fix team in the UAE.